Moving Beyond the Conflict

April 12th, 2021|0 Comments

Conflict hurts, and people respond to pain in three stages: “Denial” – In this stage, people deny they have a problem. They try to maintain the status quo. They are not ready to negotiate, and [...]

The Social Style Model

April 12th, 2021|0 Comments

Different social or communication styles cause interpersonal problems, especially because these styles are deeply rooted in personality and culture. Communication styles have two dimensions: Assertiveness – “Ask-assertive” people are indirect about getting what they want, [...]

The Dimensions of Conflict

April 12th, 2021|0 Comments

People come into conflict over the way they think, feel and act. Each dimension responds to these different techniques: Address clashes about ideas by introducing new data, reinterpreting existing data or reframing the information. Address [...]

The Dynamics of Trust

April 12th, 2021|0 Comments

“Trust” means “having positive expectations about another’s motives and intentions,” in the face of “potential risk.” When people are hurt or in conflict, they do not trust one another; yet trust is necessary for conflict [...]

Interests, Rights, and Power

April 12th, 2021|0 Comments

Interests, Rights, and Power is a model not of conflicts themselves, but of conflict-resolution processes, which the model categorizes into three types: Interest-based processes – These focus on the needs and wants of the parties [...]

The Boundary Model 

April 12th, 2021|0 Comments

Boundaries can be physical, behavioral, or social. They share four characteristics: They define standards of behavior – A highway speed limit establishes a behavior to which all drivers must conform. They have legitimacy – A [...]