People come into conflict over the way they think, feel and act. Each dimension responds to these different techniques:
- Address clashes about ideas by introducing new data, reinterpreting existing data or reframing the information.
- Address emotional clashes by acknowledging the validity of the parties’ feelings and creating a safe place where they can vent.
- Address clashes over behavior by identifying the “trigger” actions that created the conflict developing ground rules for interactions or helping the parties change.
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively. The Conflict Resolution Toolbox gives you all the tools you…