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Leading Through Conflict

Leading Through Conflict

Conflict is inevitable when you are working with multiple people. Disagreements happen. To be successful when conflicts arise, leaders must understand and skillfully navigate the emotions and behaviors of their teams. Leaders who effectively lead through conflict help their teams learn and grow together.

A variety of approaches to resolving and managing conflict are available. The most effective approach for the situation will depend on several factors, including the cause, nature, dynamics, and dimensions of the conflict, the leader’s relationships with those involved, and the leader’s knowledge of and ability to use appropriate conflict management strategies and processes.

“Successful leaders manage conflict; they don’t shy away from it or suppress it but see it as an engine of creativity and innovation. Some of the most creative ideas come out of people in conflict remaining in conversation with one another rather than flying into their own corners or staking out entrenched positions. The challenge for leaders is to develop structures and processes in which such conflicts can be orchestrated productively.” Ronald Heifetz and Marty Linsky (2020)

Leading Through Conflict Toolkit

Other Resources

  • image highlighting the part of the brain that needs to move away from conflict

Moving Beyond the Conflict

April 12th, 2021|Comments Off on Moving Beyond the Conflict

Moving Beyond the Conflict In this model, people emotionally respond to the pain of conflict in three stages: "denial," "anger," and "acceptance."  To help parties move through and beyond their difficult feelings resulting from the [...]

  • people in a cafe infront of their notebook computers

The Social Style Model

April 12th, 2021|Comments Off on The Social Style Model

Social Style Model "The Social Style Model was developed by Psychologists David Merrill and Roger Reid in the early 1950s. They used factor analysis to identify two scales, identified as assertiveness and responsiveness. This results [...]

  • 2 people with megaphones as heads showing conflict

The Dimensions of Conflict

April 12th, 2021|Comments Off on The Dimensions of Conflict

The Dimensions of Conflict "Conflict may be viewed as occurring along cognitive (perception), emotional (feeling), behavioral (action) dimensions. This three-dimensional perspective can help us understand the complexities of conflict and why a conflict sometimes seems [...]

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The Dynamics of Trust

April 12th, 2021|Comments Off on The Dynamics of Trust

The Dynamics of Trust "A simple definition of trust is having positive expectations about another's motives and intentions toward us where potential risk is involved." Daryl Landau posited that there were two key elements of [...]

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Interests, Rights, and Power

April 12th, 2021|Comments Off on Interests, Rights, and Power

Interests, Rights, and Power Interests, Rights, and Power is a three-type conflict resolution process model based on: Interests – A win/win collaborative approach that uses influence and persuasion to generate new ideas, builds relationships, and [...]

  • Positive and negative brain

The Boundary Model 

April 12th, 2021|Comments Off on The Boundary Model 

The Boundary Model "The Boundary model, similar to the Circle, assesses the root cause of conflict from a structural and behavioural point of view, and suggests that conflict occurs because of how people relate to [...]

Total 1 Books Found!

No Image Available Thomas-Kilmann conflict mode instrument Category: Leading Through Conflict By: Kenneth Wayne Thomas View Online

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