Conflict is inevitable when you are working with multiple people. Disagreements happen. To be successful when conflicts arise, leaders must understand and skillfully navigate the emotions and behaviors of their teams. Leaders who effectively lead through conflict help their teams learn and grow together.
A variety of approaches to resolving and managing conflict are available. The most effective approach for the situation will depend on several factors, including the cause, nature, dynamics, and dimensions of the conflict, the leader’s relationships with those involved, and the leader’s knowledge of and ability to use appropriate conflict management strategies and processes.
“Successful leaders manage conflict; they don’t shy away from it or suppress it but see it as an engine of creativity and innovation. Some of the most creative ideas come out of people in conflict remaining in conversation with one another rather than flying into their own corners or staking out entrenched positions. The challenge for leaders is to develop structures and processes in which such conflicts can be orchestrated productively.” — Ronald Heifetz and Marty Linsky (2020)
Alex Nyabola2021-08-17T21:46:34+00:00April 12th, 2021|Comments Off on Moving Beyond the Conflict
Moving Beyond the Conflict In this model, people emotionally respond to the pain of conflict in three stages: "denial," "anger," and "acceptance." To help parties move through and beyond their difficult feelings resulting from the [...]
Alex Nyabola2021-08-30T10:05:48+00:00April 12th, 2021|Comments Off on The Social Style Model
Social Style Model "The Social Style Model was developed by Psychologists David Merrill and Roger Reid in the early 1950s. They used factor analysis to identify two scales, identified as assertiveness and responsiveness. This results [...]
Alex Nyabola2021-08-26T05:10:18+00:00April 12th, 2021|Comments Off on The Dimensions of Conflict
The Dimensions of Conflict "Conflict may be viewed as occurring along cognitive (perception), emotional (feeling), behavioral (action) dimensions. This three-dimensional perspective can help us understand the complexities of conflict and why a conflict sometimes seems [...]
Alex Nyabola2021-08-19T17:18:46+00:00April 12th, 2021|Comments Off on The Dynamics of Trust
The Dynamics of Trust "A simple definition of trust is having positive expectations about another's motives and intentions toward us where potential risk is involved." Daryl Landau posited that there were two key elements of [...]
Alex Nyabola2021-08-31T07:52:19+00:00April 12th, 2021|Comments Off on Interests, Rights, and Power
Interests, Rights, and Power Interests, Rights, and Power is a three-type conflict resolution process model based on: Interests – A win/win collaborative approach that uses influence and persuasion to generate new ideas, builds relationships, and [...]
Alex Nyabola2021-08-10T14:59:01+00:00April 12th, 2021|Comments Off on The Boundary Model
The Boundary Model "The Boundary model, similar to the Circle, assesses the root cause of conflict from a structural and behavioural point of view, and suggests that conflict occurs because of how people relate to [...]