Leading Through Conflict Overview
In life, conflict is inevitable when you are working with multiple people. Disagreements happen. To be successful, leaders must understand and skillfully navigate the emotions and behaviors of their teams when they do. Leaders who lead through conflict effectively help their teams learn and grow together. There are a variety of approaches to resolving and managing conflict. Selecting the most effective approach for the situation will depend on a number of factors including the cause, nature, dynamics and dimensions of the conflict, the leader’s relationships with those involved, and, the leader’s knowledge of and ability to use appropriate conflict management strategies and processes.
“Successful leaders manage conflict; they don’t shy away from it or suppress it but see it as an engine of creativity and innovation. Some of the most creative ideas come out of people in conflict remaining in conversation with one another rather than flying into their own corners or staking out entrenched positions. The challenge for leaders is to develop structures and processes in which such conflicts can be orchestrated productively.”
— Ronald Heifetz and Marty Linsky
Leading Through Conflict Toolkit
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5 Types of Conflict in the Workplace and How To Handle Them
Here are the five most common types of conflict in the workplace. Along with two tips for dealing with the most common (and complex)... personality conflicts at work
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14 Effective Conflict Resolution Techniques
Here are some effective conflict resolution techniques - because avoiding conflict isn’t always possible! Conflict is part of life - whether it’s at home, at school, at work or with friends. Having a difference of opinion with someone is certainly no fun. After all, nobody holds a point of view they think is wrong!
Thankfully, we can all learn how to improve our communication skills by implementing some non-aggressive conflict management strategies. Resolving issues with others doesn’t need to be all that difficult! So, the next time you are having a disagreement - instead of getting defensive, blaming others, or throwing tantrums - try some of these techniques.
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Conflict is good for you and your relationships | Tom Earl | TEDxPershingSq
Conflict, disagreement and tension have all gotten a bad rap. That is probably because we often associate them with arguing, fighting and even war. However, these are merely examples of the ways in which we choose to work through conflict, rather than being a testimony to conflict itself. We all have the power to decide, will we allow conflict to escalate, or use it is an opportunity for growth and understanding. Disagreement is a beautiful opportunity to learn more about ourselves and those with whom we are in relationship. That is why conflict is good for you and your relationships. Tom Earl is the Founder and CEO of T.H.E. Celebration Academy - an online learning platform which connects students with their purpose, leadership and gifts. He provides strategic planning, executive coaching, training, and consulting for individuals and organizations across education, non-profit and private enterprise. Tom's prolific music and spoken word career has afforded him the opportunity to perform both nationally and internationally. He facilitates leadership training to thousands of people every week through his weekly podcast and video series, T.H.E. Celebration. Tom has been featured by Buzzfeed, Refinery29, Huffington Post and Now This. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx -
Conflict – Use It, Don’t Defuse It | CrisMarie Campbell & Susan Clarke | TEDxWhitefish
Conflict is an Energy Source. Why You Should Listen
The #1 source of pain on a team, or in any relationship, is conflict. What if conflict wasn’t good or bad? What if conflict was an energy source your team could harness to produce innovative, creative, and transformational results? Invest 18 minutes learning the two magic ingredients and how you can put them to work with any team you care about.
CrisMarie Campbell and Susan Clarke have spent over 15 years working with hundreds of business leaders and their teams across many industries. Their clients call them “The Team Doctors” because of their expert, laser-like focus on the health of the team in order to get to smart business results.
What makes them experts? They are a team. CrisMarie and Susan are work and life partners. Plus, they each have very different styles and approaches to conflict. What they do agree on is that conflict is healthy and a natural part of every relationship. So use it, don’t defuse it!
This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at http://ted.com/tedx -
Finding Confidence in Conflict | Kwame Christian | TEDxDayton
Director of the American negotiation Institute, Kwame teaches us about an alternative way to resolve conflict. Kwame Christian is a business lawyer and the director of the American Negotiation Institute. In this role, he serves as a negotiation consultant for attorneys and for companies closing large business deals. He also conducts live training sessions for organizations. Kwame hosts the podcast “Negotiate Anything,” where he interviews successful professionals and shares powerful persuasion techniques. With over 140,000 downloads and listeners in 140 countries, it is the top-ranked negotiation and dispute-resolution podcast in the nation. Kwame is the proud husband of Dr. Whitney Christian and father of Kai Christian This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx -
Conflict Resolution in 6 Simple Easy Steps
Conflict is a part of life. Most of us will do almost anything to avoid it. However, having a simple step-by-step process for resolving your conflicts or issues with others is not only healthy but can strengthen your relationships with others and even yourself. Learn some simple, healthy and non-aggressive steps to resolve your issues with others and feel more empowered in your life and in your relationships. You can learn more about Dr. Jennie Byrne and our practice, Cognitive Psychiatry of Chapel Hill at www.cognitive-psychiatry.com or visit our Facebook page at www.Facebook.com/CognitivePsychiatry -
Resolving Conflict: How Real Leaders Do It
You know how this goes. Person B has a problem with Person A. They come to Person C. So how can Person C step in as a leader to help resolve the conflict?
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Conflict Resolution
Conflict Resolution - http://www.resolutionofconflict.com.au/
Learn how to resolve your conflict now. Visit our site for three free interactive video lessons. This video shows how the Conflict Resolution Model works. Conflict, and the resentment it breeds, massively undermines relationship at all levels. -
What productive conflict can offer a workplace | Jess Kutch
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Got an idea to make your workplace better? Labor organizer and TED Fellow Jess Kutch can show you how to put it into action. In this quick talk, she explains how "productive conflict" -- when people organize to challenge and change their work lives for the better -- can be beneficial for employees and employers alike.
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Why There’s So Much Conflict at Work and What You Can Do to Fix It | Liz Kislik | TEDxBaylorSchool
We usually think of conflict as something that happens between people, so when there's conflict at work, we tend to blame the people involved, and expect them to straighten things out. But people are just the part of the story that's easiest to see, according to Liz Kislik, a management consultant and business coach. Liz draws on examples from more than 25 years of working with clients from the Fortune 500 to national nonprofits and family-run businesses such as American Express, The Girl Scouts, and Highlights for Children. She describes the underlying conditions that can lock people into unproductive conflict, and shares five steps to enable people in any kind of organization identify the underpinnings of a conflict and work through it effectively. Liz's focus is on helping organizations solve their thorniest problems while strengthening their top and bottom lines. She writes for Harvard Business Review and for the dedicated readers of her "Workplace Wisdom" blog and has taught at Hofstra University and NYU. You can learn more at http://lizkislik.com. -
Thomas Kilmann Conflict Mode Instrument
The Thomas Kilmann Conflicht Mode Instrument is based on a five-category scheme for classifying interpersonal conflict-handling modes: competing, collaborating, compromising, avoiding, and accommodating. -
Conflict Resolution Training: How To Manage Team Conflict In Under 6 Minutes!
Learn how provoking team conflicts can actually result in a better outcome.
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In this short conflict management training video, you'll see why
team conflict training aka conflict resolution management is one leadership skill every project manager should definitely have!
Ironically, team conflict can be both constructive or destructive. The trick is "knowing" when to fuel conflict and when not to.
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Want to see another great video on team conflict resolution? Check out "How To Resolve Conflict - Project Management" by clicking the link below:
https://www.youtube.com/watch?v=ls64NhYeJCY
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