Results-Based Leadership

In Value Based Management , Ulrich, Zenger and Smallwood argue that it isn’t enough to gauge leaders by their personal traits, attributes and values. Effective leaders know how to connect those attributes with leadership results. They stress the outcomes of leadership as they build leaders throughout the organization focusing on both attributes and results. They continually ask what is required for achieving results and repeatedly tell stories about getting results. Their “Results-Based Leadership Formula” is: “Effective Leadership = Attributes x Results.” They offer four criteria to determine whether managers are focused on achieving results:

  1. “Balanced: results balance the major dimensions of the organization (employees, organization, customers, investors) ignoring no one”;
  2. “Strategic: results link strongly to the strategy of the firm’s and its competitive position”;
  3. “Lasting: results meet short-term goals while not sacrificing long-term goals”; and,
  4. “Selfless: results support the whole enterprise and transcend the manager’s personal gain.”

Executives should deliver results in the following four areas, each with its own metric (see Table below):

Where to deliver results….


For employees

Developing human capital and commitment

For the organization

Creating a learning and innovative instinct

For its customers

Providing value for what they value

For its investors

Reducing costs and growing the business

Read More: Methods Ulrich Results Based Leadership

Suggested Reading:

Results-Based Leadership
Publisher's Summary: A landmark book, Results-Based Leadership challenges the conventional wisdom surrounding leadership. Authors Ulrich, Zenger, and Smallwood--world-renowned experts in human resources and training--argue that it is not enough to gauge leaders by personal traits such as character, style, and values. Rather, effective leaders know how to connect these leadership attributes with results. Results-Based Leadership shows executives how to deliver results in four specific areas: results for employees, for the organization, for its customers, and…

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