Introduction to Building Trust

Definition(s)/Description  

“Trust impacts us 24/7, 365 days a year. It undergirds and affects the quality of every relationship, every communication, every work project, every business venture, every effort in which we are engaged. Contrary to what most people believe, trust is not some soft, illusive quality that you either have or you don’t; rather, trust is a pragmatic, tangible, actionable asset that you can create – much faster than you think possible. I am also convinced in every situation, nothing is as fast as the speed of trust. And, contrary to popular belief, trust is something you can do something about. In fact, you can get good at creating it.”  Stephen M. Covey

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Moving Beyond the Conflict

April 12th, 2021|0 Comments

Conflict hurts, and people respond to pain in three stages: “Denial” – In this stage, people deny they have a problem. They try to maintain the status quo. They are not ready to negotiate, and [...]

The Social Style Model

April 12th, 2021|0 Comments

Different social or communication styles cause interpersonal problems, especially because these styles are deeply rooted in personality and culture. Communication styles have two dimensions: Assertiveness – “Ask-assertive” people are indirect about getting what they want, [...]

The Dimensions of Conflict

April 12th, 2021|0 Comments

People come into conflict over the way they think, feel and act. Each dimension responds to these different techniques: Address clashes about ideas by introducing new data, reinterpreting existing data or reframing the information. Address [...]

The Dynamics of Trust

April 12th, 2021|0 Comments

“Trust” means “having positive expectations about another’s motives and intentions,” in the face of “potential risk.” When people are hurt or in conflict, they do not trust one another; yet trust is necessary for conflict [...]

Interests, Rights, and Power

April 12th, 2021|0 Comments

Interests, Rights, and Power is a model not of conflicts themselves, but of conflict-resolution processes, which the model categorizes into three types: Interest-based processes – These focus on the needs and wants of the parties [...]

The Boundary Model 

April 12th, 2021|0 Comments

Boundaries can be physical, behavioral, or social. They share four characteristics: They define standards of behavior – A highway speed limit establishes a behavior to which all drivers must conform. They have legitimacy – A [...]

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